Privacy Policy
Plain language.
No tricks.
We know privacy policies are usually written to protect the company, not the user. This one is written for you.
What we collect
When we set up your Kenro Dealership installation, we collect the names, phone numbers and email addresses of your owner and staff, and your business details (business name, GSTIN, branches). When you use it, we store the data you enter — cars, leads, customers, bookings, loan, insurance and RTO records, and related documents and photos. We also collect basic usage logs (page visits, errors) to keep it running smoothly. When you send us an enquiry through this website or by email, we keep what you send so we can answer it.
Why we collect it
Everything we collect is used to run Kenro for you. Your data powers your dashboard, your reports, your paperwork. We don't sell it. We don't share it with advertisers. We don't use it to train AI models. It's yours.
Where your data lives
Each Kenro Dealership installation has its own separate database, stored in India (Mumbai). Backups are taken daily, encrypted and retained for 7 days. Documents and photos are stored privately — no public links unless you choose to share one, such as a car's listing.
Who can see your data
Only you and the team members you give access to can see your showroom's data, and each person sees only the branches and modules their role allows. Our engineering team can access anonymised logs for debugging — but not your customer records, documents, or financial data unless you explicitly share access for support. We will never access your data without your permission except as required by law.
Cookies and tracking
We use a single session cookie to keep you logged in. On our public marketing pages we count page views and button taps with Vercel Web Analytics, served from our own domain: it sets no cookie, stores no personal data, and never runs inside the app you log in to. Nothing else. No Facebook Pixel, no Google Analytics, no ad cookies, no hidden tracking.
Payments
We invoice you directly — pay by UPI or bank transfer. Paying online is coming. Kenro does not process or store card numbers. Your own customers' payments stay entirely between you and them — Kenro only records them.
Your rights
You can export your data at any time from the app. You can request deletion of your account and all associated data by emailing us. We'll action data deletion requests within 14 business days. If you're in a jurisdiction with specific data rights (GDPR, DPDP Act), those rights apply in full.
Data retention
We retain your data for as long as your subscription is active. If you cancel or your subscription lapses, there is a 15-day grace period, and then the account goes read-only: you keep the ability to log in, read every record and export it, at no charge, for 12 months. We remind you before that period ends; after it, your records are permanently deleted, except records the law requires us to keep, such as our own invoices to you and GST records, which Indian law requires us to keep for seven years. You can also ask us to delete your records sooner.
Security
All data is encrypted in transit (TLS 1.2+) and at rest. Access to production systems is restricted to a small team with 2FA enforced. Each dealership runs on its own separate installation and database, so no other business's users can reach your data, and inside it each person sees only what their role allows.
Changes to this policy
If we make material changes to how we handle your data, we'll notify you by email before the changes take effect. Minor clarifications may be updated without notice — the "last updated" date above will always reflect the current version.
Contact
Privacy questions, data requests, or concerns — email us at hello@usekenro.com. We'll respond within 5 business days.